Privacy Policy

Introduction

Savoir-Faire Event Planning respects your privacy. This policy explains what information we collect when you visit our site, place an order, or contact us, how that information is used and shared, and the choices you have. It applies to our website and to the orders and inquiries we receive through it.

Information we collect

We collect information you provide directly, such as your name, email address, phone number, and delivery or billing address when you place an order or contact us. We also collect order details, including the items selected, delivery dates, recipient information, and any card or personalization message you provide. When you browse the site, we may collect usage and analytics data such as pages viewed, referring links, approximate location, browser type, and device information.

Payment card information is entered directly with our payment processor through its secure checkout. We do not collect or store full payment card numbers on our systems.

How we use information

We use your information to fulfill and deliver orders, respond to inquiries and consultation requests, send order confirmations and delivery updates, provide customer support, and improve the content and performance of our site. With your permission, we may also send occasional news or promotions. We do not sell your personal information to third parties.

Sharing information

We share information with service providers who help us operate the business and complete your order, such as our e-commerce and checkout platform, payment processor, email and analytics providers, and delivery partners. For deliveries outside our local area, we share the recipient's name, address, phone number, and order details with a partner florist through our florist-relay network. These providers receive only the information needed to perform their work. We may also disclose information when required by law or to protect our rights.

Cookies and tracking

We may use cookies and similar technologies to keep the site working properly, remember preferences, and understand how visitors use our pages. Analytics providers may set their own cookies for these purposes. You can manage or disable cookies through your browser settings, though some parts of the site may not function as intended if cookies are turned off.

Data security

We take reasonable measures to protect the information we hold against loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your choices

You may opt out of marketing emails at any time by using the unsubscribe link in those messages or by contacting us directly; we will still send messages related to orders you have placed. If you would like to review, correct, or request removal of the personal information we hold about you, please contact us using the details below and we will respond within a reasonable time.

Children's privacy

Our site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we will revise the "last updated" date above. Continued use of the site after an update means you accept the revised policy.

Contact us

If you have questions about this privacy policy, please contact us at matt@curacollections.com.